This VPN/DNS service kept billing me twice and proceeded to bill me after cancellation. I tried to get through to them to resolve this and get my money returned. While there was a person there at first they kept sending me the same dismissive email back. They made it crystal clear that they wanted nothing to do with a disposable customer.
Alas, I wasn't able to successfully resolve my dispute with PayPal either. I lost a lot of money from this experience. Please don't make my mistake of doing business with these criminals. Find another and research the company's background thoroughly. I wish I had.
While I am a new user and I will stop the subscription, I agree, the support copy/pastes the same message without reading the actual issue. Mine is related to the static IP routes set up which I tried by following their article. Initially, my SmartTV would load Netflix US, but the laptop did. They said they have server maintenance...sure. I unplugged the TV, apparently, that's a full reset, and let them know about the solution. The next day the SmartTV stopped working again and I noticed the proxy article related to this, while I tried setting it up, my router is not on the lists and their general guidelines don't work. I wrote, told them about the issue, and ask if they ever helped set up my router model, they reply with a generic answer pointing to the proxy article. I get back and tell them the DNS setup in the router works, windows and android are accessing Netflix US and retell them I need help setting up the static IP routes. Their reply is that some newer Samsung/LG TVs are having this issue and have no ETA on a fix. Just gave up and told them they should state this for users on their website. The static IP instructions are not updated since 2017, they could've said from the start it doesn't work, while we had about 8 email exchanges where I stressed the TV is the issue and I understand I need to set up the static IP, but have no idea how on my router. Basically, they probably got bored, have no idea, so they shoved another template that these TVs don't work. If you don't plan to use the TV, it does work on windows and mobile, but why sit with a laptop in my lap when I have a big screen on the wall? For me it's worthless.
I only use its socks5 proxy for torrenting and it's surprisingly good. Not so many VPN services also support proxy. Checked with ipleak and my ip is protected so no complain there. It's kind of an underdog but I think it's worth mentioning more.
Getflix is the first and only VPN I have used, so I can't compare it to other services. But I have never had the need too since Getflix works perfect. I have used Getflix for about two years from Sweden and I have never had any problem with watching US Netflix nor any BBC shows on the iplayer!
9.9 / 10
9.5 / 10