First I got double charged once I signed up. Luckily I noticed and contacted them right away. They refunded me but I lost money due to the exchange rate. (They are based in Singapore so idk how that worked out.
Second: The VPN worked for 1 week and then stopped. I contacted the support team and they helped me change the IP servers.
Worked for another DAY! then I changed the servers myself using their online IP server database. It worked again for about 1-2 days.
I contacted support and they tried to solve the problem with me for about 50 minutes with no luck.
I got it to work with another server IP the next day and so on.
It is just such a hassle to get it to work consistently. I think they don't own the servers which makes me question their privacy promise. Still waiting for my 60$ refund.
I've recently had very bad experience with Ivacy. I signed up for a trial but found they cannot delivery what I needed for a VPN. I immediately contacted them to cancel my pending invoice but their CS was trying everything to do the opposite. After they finally agreed to cancel the pending payment, I checked their website to confirmed the pending invoice was marked as cancelled.
Days later, my credit card got charged for the exact amount. I'm now back to the email chain to request refund.
My word of advice, stay away from them and do not trust their promise.
I've been using Ivacy for about four years and it has always been exceptional. Speed is just as fast, or faster than many higher rated VPNs that I have tried, including NordVPN. The only downside is their android TV app hasn't been updated in a long time, and it's not as robust as their computer app. Update that, Ivacy, and you'll be in a class with the big boys.
First I got double charged once I signed up. Luckily I noticed and contacted them right away. They refunded me but I lost money due to the exchange rate. (They are based in Singapore so idk how that worked out. Second: The VPN worked for 1 week and then stopped. I contacted the support team and they helped me change the IP servers. Worked for another DAY! then I changed the servers myself using their online IP server database. It worked again for about 1-2 days. I contacted support and they tried to solve the problem with me for about 50 minutes with no luck. I got it to work with another server IP the next day and so on. It is just such a hassle to get it to work consistently. I think they don't own the servers which makes me question their privacy promise. Still waiting for my 60$ refund.