Their VPN used to be okay, but now the system does not work for certain major US sites. I emailed customer support about this last week, and they did respond to my email and said they would work on it, but frankly they have been working on it for almost a week and the VPN still doesn't work. What is it I am paying for? I have since signed up with a different VPN provider and frankly am super thrilled with it. The money I already spent for a subscription to Unblock-Us is wasted but I would rather get something than have nothing... Unblock-Us, good luck in getting your service up to speed again.

I used Unblock-us for years. It was a good service, but within the last few months something has changed. It's only a 50/50 chance that I'll be able to watch something on Hulu or Netflix (even with the region picker disabled - go figure). For the last 3 weeks I've been sending emails via their website ticket system, and two of their direct email addresses and no one responds, whereas before I'd get an email back within hours. I don't know what's up with this company. Are they going out of business? Seems like if they'd closed their doors, the service wouldn't work 100% of the time. It's really frustrating to not even be able to contact customer support.

Its been working fine for me for last 3 months for netflix. I have been viewing netflix from India and its working flawlessly without any doubt. Sometimes netflix does kick you out but clearing cookies and trying again sorts it out.