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Wrong charge
I was on a bi-annual plan but they suddenly added a monthly plan for 5 pounds every month. Luckily only one month was charged as I disabled auto pay to them on PayPal. Unable to get any response from their support.
Non-existent customer service and outright fraud.
Was hit for double the cost after they set up a duplicate account and double charged me for a full year, when I tried to contact them I couldn't log in as they appeared to have changed my password, and there is no way of contacting them unless you log in. In the end I had to appeal to paypal for help, who managed to recover the cost from a single months usage, so I can only assume they hadn't been able to contact them either. Avoid at all costs.
Got annual plan which worked for a 3-4 months then suddenly stopped. Cannot log on to my account anymore and absolute no response from the customer service, sent few emails, sent them tweets but no response what so ever. Avoid at any cost!!