サーバーを勝手に選んでしまう仕様が不満 (It seems writing Japanese is impossible)

PCがスリープしてそこから戻った時、VPNはタイムアウトか何かでエラーになります。 そこまでは良いのですが、この状態になると前回接続していたサーバーの情報を忘れ、勝手に近くのサーバーが選ばれてしまいます。 私のCyberGhost VPNの利用目的はリージョンの偽装ですので、勝手にサーバーを選ばれてしまう仕様は困ります。 その他の使い勝手面や、通信品質については大きな不満はなく、そちらの観点では概ね満足です。 それからこのレビューについて、日本語の文字数とワード数の計算を何とかしてください。こんな理不尽な計算では投稿を諦めたくなります。

Hard to find a substitute VPN that is better than Mullvad - anywhere

First rate security, no shilling themselves around on the Internet with aggressive ad campaigns. Quiet, competent and serious. Look into their VPN and you'll find all the important features. Sometimes it can take a day for support to get back to you, but when they do it is never with some obviously stupid answer that wastes your time. They try to really solve the problem. Have used their service for several years, and won't be leaving soon.

Do they keep logs?

They seem unclear on that one no peer to peer for my needs makes it less worrisome.The low amount of servers is a minus,and for a time it had a Turkish name as where the location was last year. Speed is decent,do they keep logs?If you want net freedom no VPN should. Useless with BBC too.

Very Bad!

I erroneously signed up for auto-renew with Cyberghost. Some how I missed any way to turn auto-renew off. Sure enough, right on schedule, my Cyberghost subscription was renewed for another year. I contacted them via their support chat system. The only apparent way to contact them. I was told it would take 1 day to receive an email confirming my request for cancellation and a refund. And that the refund would take 5 - 10 days. I explained that that was unreasonable as it took minutes for them to charge my credit card. But it would take 5-10 days to refund the charge. The contact named Joey didn't seem to think this was extraordinary. I'm sure if someone took $66 USD out of his paycheck he would be upset too. To-date I have seen no email from Cyberghost confirming my request for a refund and cancellation of my account. Instead I got an email welcoming me to their VPN service for another year! I will contact my bank and they will reverse the charge. Thus, thwarting Cyberghost's attempt to steal money from me.

Technically superior to a lot of other services, but then out of left field, comes a surprise you weren't expecting.

I liked this service, but I won't beg. I opted for a years service and tried to pay them. The transaction was refused. "Too many transactions and it was too soon to renew" the error message read."

Bandwidth package lost, customer service won't help.

I had a nice fixed bandwidth package that would have lasted me for years. Because I accidentally signed up for a trial account, my bandwidth package was removed from my account (they admitted that this is a bug in their website) They refuse to reinstate my bandwidth package, saying that it is impossible (with all their expertise, I find that hard to believe). The fact is that they don't want to, they would rather I sign up for a high monthly fee.