評判
最も最近の肯定的ユーザーレビュー
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最も最近の否定的ユーザーレビュー
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評判
VPNの価格と品質は比例する傾向があります。Surfsharkは非常に安いため、レビューで評判が良いのが信じられなかったのです。主張通りのパフォーマンスなのか調べるため、Surfsharkの通信速度やセキュリティ機能、ストリーミング再生時の性能、ネットワークの安定性、対応機器など、さまざま...
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最も最近の肯定的ユーザーレビュー
機能が充実している
ホワイトリスト機能とマルチホップ機能があるのでSurfsharkを選んだのですが、他にもスマートDNSがあり、接続できる端末数に制限がないということに後になって気づきました。そのためスマートテレビなどの端... 末でもVPNを利用するようになりました。マルチホップを使用しているときにサーバーに接続するのに時間がかかることもありますが、全体的に満足しています。もっと
最も最近の否定的ユーザーレビュー
Frustrating Experience with Surfshark - A Cautionary Tale
I’ve been a Surfshark customer for quite some time, but my experience with their service over the last... few months has been nothing short of frustrating and exhausting. After dealing with endless issues and subpar support, I feel it’s only fair to share my experience so that others can make an informed decision.
The Problems
I initially encountered serious issues with Surfshark’s version 5.13, which simply didn’t work properly. Rather than providing a real solution, the support team suggested I roll back to an older, less secure version, which obviously wasn’t a feasible option. And when version 5.14 was released, there were no guarantees that it would work smoothly either. This lack of reliability left me in the dark and without proper protection for my devices. As a user who’s been comfortable with VPNs for years, I expected better. Instead, the issues with Surfshark went far beyond just software bugs. The app had such a significant impact on my system’s configuration that I had to fully reinstall Windows twice, losing hours of my time in the process. After the system crash caused by the software, I found that I couldn’t even log in to my PC properly, rendering it unusable.
2. Port 443 Miscommunication
Another issue arose around port 443. Initially, Surfshark’s support team claimed that my port was closed, which would have been a security issue. However, after conducting tests and providing photo evidence, I proved that the port was actually open. The support team’s initial miscommunication and failure to acknowledge this only added to my frustration.
3. The Toll on My Health
Beyond the technical problems, this entire ordeal has had a significant impact on my health. I suffer from anxiety and panic attacks, and the constant stress of trying to get this issue resolved has caused me to lose sleep and even feel physically ill at times. The level of support - or rather, the lack of it - has only made things worse. In the end, I decided to part ways with Surfshark. Despite having paid £70.96 for two years of service, I feel like I’ve received far less than I paid for, especially given the extensive downtime and constant problems. I reached out to Surfshark asking for a partial refund for the 18 months that I couldn’t use the service properly. Unfortunately, they flatly refused to even consider it. This lack of accountability speaks volumes about their disregard for customer satisfaction.もっと
評判
PureVPN (which recently purchased Ivacy) is a highly rated and affordable VPN, but it has had its share of controversies. A previous incident involving the FBI severely impacted its reputation. So, has it done enough to rebuild trust since then?
To find out, my team and I investigated its privacy policy and everything else it offers. We tested its speeds, streaming performance, security featur...
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最も最近の肯定的ユーザーレビュー
素晴らしいが、技術サポートがひどい
速度は高速、セットアップは簡単です。接続は安全で、利用するサーバーを選択して、どれが最適かを試すことができます。しかし、技術サポートの反応は遅く、役立たないこともあります。
最も最近の否定的ユーザーレビュー
NEVER, EVER TRUST THЕSE SCAMMERS WITH YOUR PAYMENT INFORMATION
’ve consciously paid for PureVPN’s services exactly twice in my life—both times when I actually needed... a VPN for work.
One payment was made in 2022, the other in 2023.
When I paid in 2023, the company—at its own discretion—gave me a second, different username and deactivated the one I’d paid for in 2022.
I figured that’s just how their system works.
Fast forward to 2025, and now I’m unemployed, counting every cent just to survive.
Without any prior notice about a subscription renewal or upcoming charge, the company billed me on April 2.
✅ A bunch of spam emails about services I don’t need? YES!
✖️ At least one email a few days ahead to say they’d charge my card? NOPE.
On April 3, after I noticed the charge, I contacted them immediately to say I didn’t want the service.
They replied that recurring charges are non-refundable.
Later that same day, I noticed a second charge from them. Turns out, they reactivated both usernames—from 2022 and 2023.
I’ve never needed two VPN accounts. I’ve never used two.
I reached out again—same copy-paste customer service response.
On top of that - there is no clear, distinguishable way to delete a payment method from their website, and the way it visualizes payment history is intentionally made to be very misleading.
Who knows, maybe next week they’ll decide I need a third or fourth VPN account.
Luckily, they already drained my balance down to €5, so there’s not much left for them to steal—at least until my bank processes the chargeback.
Their actual service quality? Meh.
You’ll run into issues here and there.
But in a market full of legitimate VPN providers, my advice is:
STAY AWAY FROM THESE SCAMMERS.
There are definitely providers out there with more ethical and transparent billing practices, offering similar (if not better) service for the same price.もっと
JA
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