They are horrible, you never can reach anyone! There sales team tells you a bunch of lies to get you to purchase! Runaway, they sold me they can help with my network, through the setup they had to go because there was another meeting. They won’t help set up another computer. I have been waiting for support for my 1:30 meeting it’s 1:52 and still I am in a waiting room.
We are terribly sorry about your experience with our team and the misalignment in expectations.
As it became clear that you'll require the assistance of an IT specialist to assist in the configuration of your endpoint and based on your request, we have issued a full refund as part of our money-back guarantee policy.
Our team is fully committed to the success of our customers and we hope to see you as a happy customer in the future.
When we started working with Perimeter81 we had to have a call with their team to set it up and that took a bit to figure out, but once we had all of the settings they wanted in place, we were able to work smoothly, using our G suite only and don't need to invite every new user to the VPN.
Now we are able to get to our office computers easily and also we are getting security browsing the web, and the representative reassured me it is all HIPAA compliant.
I also want to note that the website has a lot of other features we haven't touched yet like "Applications", but all we have tried using so far has been working perfectly.
I can see what my users are doing and control their settings from a simple, easy to understand interface.
We have tried other solutions in the past but this one seems to be very reliable and does everything we need to do, while others could not.
Better performance than other VPNs I've tried. They also have an Always On feature that we find very useful from a management perspective. Like that we can also block certain websites using their domain filtering capabilities.
9.9 / 10
9.5 / 10
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