UltraVPN is a fairly small service that advertises as super-fast and claims to be able to unblock all content. It also claims to be safe and secure with virtually unbreakable encryption. Other than that, the VPN does not offer a lot of info on the website, so I wasn’t quite sure what to expect.
So, I signed up and took it for a test run to see how it holds up against some of the top-tier VPN...
I found all locations all worked great, no issues for me, which is surprising as most VPN have lots of... wrong location IPs. I didn't notice any speed issues when was using to stream content over the weekend.もっと
Customer Support agents are
I subscribed to UltraVPN and quite liked it, from 2019 through 2021. During this time I changed (and f... orgot) the password to the email associated with that account and they were nice enough to merge my new email addy with the old account within their systems. I am not SURE if this change somehow affected my subscription, but the program began to not want to respond or connect, the updates would fail, and I would lose the entirety of the program after an auto-update (even though I had auto-updates disabled), meaning even the UltraVPN exe (executable file) would just be GONE from my system, etc.
DESPITE THIS, on Sept. 19 of 2021, I attempted to renew for another two years but my charge would not go through (yet another glitch). I contacted them and they charged my Discover card. Still, I continued to experience nothing but trouble and opened support ticket after support ticket. I swear, at one point I thought they were just messing with me - that's how bad it got. And one of my last communications with them back then I even asked for my money back. In May of 2022, I had enough, I counted my losses, went with Surfshark, and uninstalled UltraVpn.
REGRETTABLY, on the evening of October 8, 2022, Surfshark was undergoing maintenance on my PREFERRED server (hardly ever happened before), and - I could kick myself - instead of using another server, I decided to see if this was one of the times UltraVPN worked for me.
I logged on NOT to the program because I DO NOT HAVE the program installed, but to my account on their website in order to download the new version of the program and thinking I had paid for TWO years in 2021 and was therefore paid through Sept. 19, 2023.
When I logged in to my account on their site, my account with them was closed, and I was prompted to “RENEW”. NOW, there is NO way in the world I would PAY to renew with them, BUT (ugh - again, kick myself) since I did think I WAS ALREADY paid up through Sept. 19, 2023, I contacted them and said that I was being asked to “renew” when I was sure I paid up to 2023.
AFTER I sent that support ticket from their site, I then looked through my records and saw that indeed, I only had service with them through 2021 (although I could swear I paid for another two years). I contacted them AGAIN and told them to “disregard” my previous contact and that the subscription was true “OVER”. NOTE THAT I NEVER DOWNLOADED OR REINSTALLED OR TRIED TO LOG IN TO THE ULTRAVPN PROGRAM.
WELL ... Not too long afterward (perhaps an hour), I logged into my Discover account because I was waiting for another charge (Amazon) to post before I froze my card, AND I SEE AN $89 charge from no other than ULTRAVPN! /SIGH
I contacted them three times afterward and they have replied, but now they say that they cannot even see where they charged me! I just now opened a dispute with my bank.
STAY AWAY from this company.もっと